When this problem is fixed we can discuss alternatives that are much more dependable. I am always suspicious of System restore as it can leave some things in an unknown state without telling you.
I am pretty sure that, on one occasion, I was forced to reinstall the printer not because of a faulty Windows update to my printer driver but because a recent Windows update had changed Windows' method of communicating with printers.I have experienced faulty Windows updates to my printer and many others have.What I do not understand is why reinstallation is not curing the problem straightaway. Personally, I think that this problem might well have been caused by a faulty Windows update to your printer driver.
ĭenis Try*3 - a user Dell Inspirons 7779, 1545, 9300 Windows 10 Home 圆4 & Pro x86 Office Pro 2007 HP DJ2540 HTC UPlay, MyPhoneExplorer I'll add another post with my thoughts on that in a moment. With that distraction out of the way you will, at least, be able to get back to the main problem of your printer setup. It is exceedingly difficult for it to hide from multiple anti-malware scanners so if both Windows defender & Malwarebytes say your computer is clean then it is. It is difficult for malware to hide from an anti-malware scan. I also have this on my computer so I have a Be careful during installation that you do not accept any free trial of their premium version that has real-time protection because that would interfere with Windows defender.
It will only give you any useful information if it actually finds anything to report on.Ģ You can also run a Windows defender Offline scan but I believe that this is a waste of time unless Windows defender has told you that it has found something for which this would be useful.
However, you need to check for yourself.ġ Run a full scan with Windows defender - if its icon is not in your System tray then start it from your Start menu. If you didn't then I suspect that they are not telling you the truth. I depend a lot on a printer.ĭid you see them running a malware scan using an anti-malware application that reported the presence of malware? Is there an anti-virus program that's dependable for less than $100.00? and is there one that can rid the virus for sure? Would doing a system restore several weeks back help? No problem at all with the printer.ĭoes anyone have advice on what to do in this situation? I didn't leave the computer because there was no guarantee that the virus could be deleted.Įverything was fine a week ago. Might not work, but they were going to charge me $99.99 just to try. They said they could try to get rid of the virus but that it could be difficult and still The printer connected fine with their instore computer. I took the computer and printer to a computer repair shop today and I was told that the problem was a virus. To unplug the printer cable and try again. The computer would say that all was installed correctly but then an error message said that there was no connection, I followed all the instructions in detail. I did get a troubleshoot form from HP website.